ShoreTel Makes System Management Easy

Complexity is the barrier for successfully deploying communications technology, and it's time to take a bold step forward. Slice through the complexity of unified communications (UC), and you give your employees a better way to communicate and collaborate. Untangle the complexity, and you can also cut through the seemingly exorbitant operating costs. 

Here are ten ways that ShoreTel simplifies UC system management:

1. The entire ShoreTel system is managed as a single unified system. With a single-image system, you have complete feature transparency and tight integration of all resources, including voicemail systems, automated attendants and automatic call distribution (ACD) systems across all locations. The ShoreTel UC system was designed for the IP age to be easy to manage with a distributed architecture that is highly reliable and ideal for multisite, and even multi-vendor companies.
    
2. ShoreTel has plug-and-play deployment. Eliminate time consuming manual labour with an IP phone system that configures itself. ShoreTel's management interface, ShoreTel Director, recognises all active IP phones on the network and automatically configures them as they are plugged in. Imagine the time savings when new users are automatically assigned an extension, mailbox and auto-attendant profile the first time they access their voicemail.
    
3. Manage your entire phone system from any Web browser. In this digital age, it goes without saying that you must be able to manage the entire IP phone system from anywhere, and with ShoreTel, all you need is a browser to do that. ShoreTel Director lets you manage your system from a unified, browser-based interface. It's an ideal way to manage an entire organisation from single screen, located anywhere in your network.
    
4. ShoreTel is intuitively easy to use. An intuitive phone system minimises user training requirements, reduces calls to the support desk and helps ensure widespread adoption of productivity-boosting tools. With ShoreTel Call Manager, modern day communications are no longer a technologic mystery. Users can easily manage communications from their computers, and seamlessly move between video, voice (wired or wireless) and instant message.
    
5. ShoreTel addresses performance issues before they affect your network. ShoreTel System Monitor monitors your network to ensure the IP infrastructure provides the highest levels of reliability and voice quality. Any potential problem triggers an alert, so proactive steps can be taken to avoid downtime.
    
6. Solve problems before your employees even notice. ShoreTel's software automatically detects WAN failures and invokes PSTN bypass. With distributed messaging in ShoreTel voice appliances, there's no loss of access to messaging systems. Employees don't even notice the outage before you fix it.
    
7. ShoreTel adapts to network changes. ShoreTel knows that network change is a constant for organisations of all size, so they designed their UC system to adapt to network change. ShoreTel System Monitor detects and incorporates new or removed devices and automatically configures updates without disruption to the system — or users.
    
8. Easily identify areas to optimise toll and WAN usage. Detailed accounting and identifying bandwidth savings is simplified, even across a large enterprise, because of ShoreTel's centralised call detail reporting. With ShoreTel's reporting, you can easily see detailed activity reports to expose under-utilised trunks and network performance across WAN links to help optimise performance.
    
9. ShoreTel grows as your business grows. Don't bring in the forklift to replace your phone system just because your business is growing. It's wasteful and impractical in today's economic times. Instead the ShoreTel system is easily scalable to 10,000 users per instance, allowing you to grow your phone system on your terms.
    
10. An obsessive focus on customer satisfaction. ShoreTel has an industry-leading reputation for listening to customers, understanding their business and responding with features and capabilities that drive value. For six years in a row independent research firm, Nemertes Research, has named ShoreTel Best Overall VoIP provider.

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