Standard Warranty
All of our solutions and systems ship with standard software and manufacturer hardware warranties, where applicable, providing protection against system failure with replacement parts and software "bug fixes".

This will vary from product to product and our consultants will advise on extended warranty options.

Premier Support Package - Extended Warranty
Extended warranty options are also available, extending the period of cover, upgrading the replacement parts and software options and enabling you to renew support for long-term protection. For an overall system warranty take a look at our 3 year Premier Support Package, which can be tailored to meet your specific requirements.

Unhappy with your current service contract?
If you are currently tied into an annual service contract but are not happy with the service you are receiving we will offer a free "change over period" should you choose Videonations, to ensure that you get the service you deserve.

What will it cost?
The cost of any service agreement will depend on the equipment that Videonations will be maintaining; if we have not supplied the equipment we will need to conduct an equipment audit. Videonations will therefore provide a FREE no obligation on site health check for your equipment and/or installation. To find out more, or to obtain a quotation please contact us.
Remember: no contract is too big or small and we can work with you to tailor a package to meet your needs .

One day, it will happen with any device, be it electronic, mechanical or even human - it will not do what you expect. At that point, the important thing is that there is a clear way to resolve the matter. This must be simple, quick and at all times, everybody involved must be kept informed of what is happening exactly.
All of our supported customers have access to immediate telephone support, during business hours 8:30am –17:30pm Mon-Friday, which enables our team to provide guidance in identifying and rectifying problems and technical issues. Tailored support packages are available, which provide 24hrs per day seven days per week support.
Our Video Help system is available 24x7 and any customers can dial into this facility test their systems, practice or seek advice and support as required. The helpdesk has access to well-trained engineers to help rectify faults, regardless of the type of system, how long ago it was purchased or whether it was supplied and installed by Videonations.
Support from Videonations is not, however, limited to rectifying faults, installation and maintenance. We are pleased to provide Multipoint Conferences (Video or Audio Conference with a number of locations simultaneously), streaming video, Web Conference, Gateway Services, Video studio hire or specially customised training programmes and workshops. In summary, it's the one-stop-shop for Support.

If a fault cannot be resolved over the telephone or over Video, then our trained technicians will provide swift on-site support to diagnose and repair the fault and arrange, where necessary, for replacement parts or software.

Videonations is an expert in the support and management of videoconference solutions. Engineers from Videonations have extensive experience and knowledge in the field of videoconferencing, ranging from the installation of the latest equipment and setting up your videoconference connections from a distance, to the provision of management information.

Naturally, you may not want your own employees spending time unnecessarily on managing and supporting your new or existing videoconference solution. Why not leave this to the experts. By outsourcing this management to Videonations, you can concentrate on your own business. Each man to his trade!
Interested in what Management and the complete outsourcing of management activities from Videonations mean’s for your business? Then contact us to discuss your requirements.